SLA Agreements
Last updated: July 2026
Our Service Level Agreements (SLAs) define the support and availability commitments for clients on our managed and hosting plans.
Hosting availability
- 99.9% network and infrastructure uptime commitment.
- Scheduled maintenance is communicated in advance where possible.
Support response times
- Critical (service down): response within 2 business hours.
- High: response within 4 business hours.
- General requests: response within 1 business day.
Getting support
Log a request via our contact page or your dedicated support channel. A full SLA document is provided as part of your service agreement.